Customer Service Policy

At Rarebeautybestsale, our mission is to enhance your beauty experience—not only through our products but also through exceptional customer care. We are committed to supporting you at every step, ensuring your journey with us feels as effortless and uplifting as our makeup.

1. Our Service Commitment
We strive to provide clear, kind, and timely assistance. Whether you have questions about products, orders, or your unique beauty needs, our team is here to listen and help you feel confident and cared for.

2. Contacting Us
You can reach our customer service team via:
Email: [email protected]
We aim to respond to all inquiries within 24–48 hours during business days (Monday–Friday, 9AM–6PM EST).

3. Order Support

·       Order Changes & Cancellations: Please contact us as soon as possible if you need to modify or cancel an order. We’ll do our best to accommodate your request before the order ships.

·       Shipping Updates: Once your order is on its way, you’ll receive a tracking email to follow your delivery in real time.

·       Issues with Your Order: Received the wrong, damaged, or incomplete items? Contact us immediately, and we’ll gladly make it right.

4. Returns & Refunds
We want you to love what you’ve chosen. If you’re not fully satisfied, you may return new and unused items within 30 days of delivery for a refund or exchange. Please contact us first at [email protected] to initiate the process.
Note: Return shipping fees are the customer’s responsibility unless the return is due to our error. Sale items may be final sale unless otherwise stated.

5. Product Advice & Shade Matching
We encourage you to reach out if you’d like guidance on formulas, application, or finding your perfect shade. Our team is knowledgeable about our collection and happy to help you choose products that suit your unique style and skin.

6. Feedback & Suggestions
Your voice matters to us. We welcome your thoughts, ideas, and feedback—they help us improve and continue to serve our community in a way that celebrates authenticity and ease.

7. Privacy & Respect
We handle every interaction with respect for your privacy and individuality. Any personal information shared with us is protected in accordance with our Privacy Policy.