Refund Policy

At Rarebeautybestsale, we want you to feel completely confident and satisfied with your purchase. Our refund policy is designed to be fair, transparent, and easy to understand, reflecting our commitment to your happiness and trust in our brand.

1. Eligibility for Refunds

• We accept refund requests for items that are unused, unopened, and in their original packaging within 30 days of the delivery date.
• To be eligible for a refund, the item must be in the same condition as when you received it.
• Proof of purchase (order number or receipt) is required for all refund requests.

2. Non-Refundable Items

For health and safety reasons, the following items are not eligible for refunds:

• Any product that has been opened, used, or is not in its original condition.
• Sale or clearance items (unless defective or incorrect).
• Gift cards or digital products.

3. How to Initiate a Refund

If you meet the eligibility criteria, please follow these steps:

1. Contact our customer service team within 30 days of delivery at [email protected] with your order number and reason for the refund request.
2. Our team will respond with instructions and a Return Authorization if applicable.
3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Return Shipping & Costs

• Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective item shipped).
• We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

5. Refund Processing Time

• Approved refunds will be processed to the original method of payment within 5-10 business days after we receive the returned item.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item on our website.

7. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please contact us immediately at [email protected] with your order details and photos of the product/package. We will arrange a prepaid return label (if needed) and issue a full refund or replacement at no cost to you.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

• Check your bank account again
• Contact your credit card company or payment provider, as processing times can vary
• If you still have not received your refund, contact us at [email protected]

9. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.